Frequently Asked Questions

The body will be kept in our mortuary, which uses refrigeration to aid the preservation of the deceased. Your loved one will remain here until they have been prepared for the chapel of rest.

You will need to collect the medical death certificate, which you will then need to take to the registrar. You will also need to make initial contact with a funeral director.

When a death occurs, please contact us for up-to-date advice.

If the death has occurred at home, the GP will issue the medical death certificate. They will either give this to you directly or you may need to collect it from the surgery. If the death occurred in a hospital, you will be given the certificate by the bereavement office.

The death will need to be registered in the area where the death occurred, even if the death occurred a distance from the person’s home. The hospital and/or the funeral director will be able to advise you on this.

The registrar will issue you with one copy. You will need another three to five copies for you to be able to send one each to the bank, solicitors, etc. They cost approximately £11.00 each.

Deaths in England, Wales or Northern Ireland should be registered within five days; if this is not going to be possible, you should inform the registrar. In Scotland, deaths must be registered within eight days.

It is best to allow between 7 and 10 working days before the funeral. We will, of course, ensure that the date of the funeral is convenient for the family.

The chapel of rest is a viewing room that allows families to pay their respects to their loved one privately.

Yes, you may. Alternatively, we can dress the deceased in one of our gowns.

Yes, we welcome any family members who want to assist with this.

Yes, you may put personal items in the coffin; however, we cannot allow this for any metal or glass items.