The final charges – The Company’s final account for its services may vary from the estimate as it will include the charges for any additional goods and services subsequently ordered, and the third-party costs will be their normal gross price if different to that estimated. Manual calculations are used to compile the estimate, and where addition errors are found later, the corrected total will be shown on the final invoice.
Advance payment of charges – The Company may require payment for some services in advance of the service date. If a Client fails to make payment by the required date, the contract for the provision of those services will be deemed to be breached, and the Company may not provide those goods and services. The Company will only make a new arrangement to provide those goods and services when full payment for those services (together with any penalties or cancellation fees) has been received.
All third-party costs, also known as disbursements, must be paid in full no later than three days after making the formal funeral arrangements. This is taken as a form of deposit.
The final account will be sent to the Client seven days after the service has taken place, and full payment will be required seven days after the date stated on the invoice.
Payment of charges – The Company will forward its final invoice to another person when so instructed by the Client. The Client is, however, personally liable for making payment in full for all Company charges and disbursements, and simply forwarding the final invoice to another person will not discharge that liability. The Client remains liable to the Company until full payment is received by it. The Client also remains liable for any outstanding balance due to the Company that (in applicable cases) is not discharged by the nominated other person, the DWP or whoever is administrating the deceased’s estate, and in any case, the Client is responsible for ensuring that payment is made within the payment terms detailed below.
Where the Company has made an estimate of the “anticipated DWP Social Fund payment” this is based on the information provided to it at that time, which may be inaccurate or incomplete. The Company is not responsible for any difference between the actual and anticipated payment, and when less is received than anticipated, the Client remains responsible for the shortfall.
Payment terms – Please pay special attention to these:
a) The Company will require payment for the total estimated cost of the direct cremation (unattended) service, assistance when working without a funeral director, exhumation and all children’s funerals (including the disbursements for third-party supplies) at the time of entering the contract.
b) The Company requires payment for the provision of American caskets, alternative hearses and/or horse-drawn hearses in advance of the Company placing an order with the supplier for the manufacture or services and delivery for these caskets or goods.
c) The Company will (in appropriate circumstances) make commitments to third parties to a maximum disbursement total of £1000.00. Any commitment beyond this figure will normally only be made upon receipt of the excess by the Company.
d) The Company retains the title for all goods, services and third-party supplies in relation to the specific contract until such time as it receives full payment for the final total amount invoiced.
e) The Company produces its final invoice as soon as reasonably practical after the provision of the service (usually seven days after the funeral). This details all applicable charges and disbursements (except those payable by a pre-payment fund), and it records any payments already received and any loyalty or affinity discounts. The balance shown is due seven days after the date stated on the invoice.
f) The Company acknowledges that a Client may have made an application for a loan.
g) There is no surcharge for payment by either credit or debit card; however, reward credit cards are not accepted. This matter will not normally be concluded before the date of invoice.
h) When an application has been made to the DWP or other government funded grants, the Company still requires the disbursements / third-party costs as a form of deposit to be paid prior to the funeral taking place.
i) If an account is being sent to the bank to be released from the deceased’s estate, we require the funds to be released prior to the funeral taking place.
16. Overdue accounts – Payment is due in accordance with the Company’s payment terms. In the event that these terms are not met, and an amount is still outstanding on the first day of the calendar month following the calendar month after the calendar month in which the invoice is dated (for example, on 1st March for an invoice dated 12th January) the Company will do the following:
a) Add 1.5% to the outstanding balance and add a further 1.5% to any outstanding balance on the first day of each calendar month thereafter.
b) Hand the account to a collection agency or solicitor if, at its absolute discretion, it feels this is necessary, and it will add all charges and fees to the outstanding balance.
c) Prepare the matter for court when, at its absolute discretion, it feels this is necessary, and it will add all legal fees, court fees and associated charges to the outstanding balance.
17. Severability – The clauses and paragraphs of these terms and conditions are intended to be read and construed independent of each other. If any term, covenant, condition or provision is held by a court of competent jurisdiction to be invalid, void or unenforceable, it is intended that such provision be reduced in scope by the court only to the extent deemed necessary by that court to render the provision reasonable and enforceable, and the remainder of the provisions of the terms and conditions will in no way be affected, impaired or invalidated as a result.